Your Privacy at Southern Drake Lodge
At Southern Drake Lodge, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, contact us, or make a reservation with us.
By using our website or services, you agree to the practices described in this policy.
Information We Collect
We may collect personal information when you:
- Make an enquiry or reservation
- Complete a booking form
- Communicate with us by email or phone
This information may include your name, email address, phone number, travel details, payment information, passport number and any preferences or special requests you choose to share.
How We Use Your Information
We use your information to:
- Process reservations and manage your stay
- Communicate with you before, during, and after your visit
- Arrange transfers, tours, and personalised experiences
- Improve our services and guest experience
- Comply with legal, accounting, and regulatory requirements
We only collect information necessary to provide our services.
Reservations, Payments & Third-Party Platforms
Southern Drake Lodge uses trusted third-party platforms to manage reservations and payments securely.
- Cloudbeds is used to manage bookings and guest information.
- Tab is used to securely process payments.
When you make a reservation or payment, your personal and payment information is handled directly through these platforms. Both Cloudbeds and Tab operate under industry-standard security protocols and compliance requirements.
Southern Drake Lodge does not store full credit card details on its own servers.
Sharing of Information
We do not sell, rent, or trade your personal information.
However, we may share limited information with trusted third parties when necessary to:
- Process payments
- Arrange transportation, tours, or services requested by you
- Comply with legal obligations
All third-party providers are required to handle your information securely and responsibly.
Cookies & Website Analytics
Our website may use cookies or similar technologies to improve functionality, analyze site performance, and enhance user experience. These tools do not collect personally identifiable information unless you choose to provide it.
You may disable cookies through your browser settings at any time.
Data Security
We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, disclosure, or alteration. While no online system can guarantee complete security, we follow best practices to safeguard your data.
Third-Party Links
Our website may contain links to third-party websites, including travel or review platforms. We are not responsible for the privacy practices or content of those websites.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Any updates will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Southern Drake Lodge
Drake Bay, Osa Peninsula, Costa Rica
Email: info@southerndrakelodge.com